The ground rules.

By creating an account, booking a service, or using any part of the iLOCL platform (the “Platform”), you agree to these Terms of Service and to the Privacy Policy. If you do not agree, do not use the Platform.

iLOCL is a marketplace that connects homeowners and other service requesters in California with independent licensed contractors who can perform plumbing, electrical, HVAC, appliance repair, handyman, and related services at the requested location.

iLOCL Technologies, Inc. operates the Platform. We do not perform the services ourselves. All service providers available through the Platform are independent licensed California contractors who carry their own CSLB credentials and their own liability insurance. Their relationship to you is governed by the work they perform; our relationship to you is governed by these Terms.

To use the Platform you must:

• Be at least 18 years old.
• Be a resident of California, where the Platform is currently available.
• Have legal authority to request services at the address you provide (for example, you own the property, rent it, or have the owner’s authorization).
• Provide accurate information when creating an account and keep it current.

Accounts are created inside the iLOCL mobile app. You are responsible for the activity that happens under your account and for keeping your credentials confidential. Notify us at support@ilocl.com if you believe your account has been compromised.

This distinction matters legally, so it is spelled out clearly:

• iLOCL Technologies, Inc. is the operator of the Platform. We are not a licensed contractor. We do not supply labor or materials. We do not supervise the contractor’s technical work. We coordinate booking, pricing, communication, and payment.
• The assigned technician is an independent licensed California contractor. They are solely responsible for the technical quality, workmanship, safety, code compliance, and warranty of the work they perform. Any contract for that work is formed directly between you and the technician when the booking is accepted.

Nothing in these Terms creates an employment, partnership, agency, or joint venture relationship between iLOCL Technologies, Inc. and any technician on the Platform.

By using the Platform you agree not to:

• Provide false or misleading information in a booking request.
• Harass, threaten, or discriminate against a technician, support staff, or other user.
• Request services that are unlawful, fraudulent, or outside the scope of the technician’s license.
• Attempt to circumvent the Platform’s payment flow by paying the technician in cash or off platform.
• Interfere with, scrape, reverse engineer, or overload the Platform’s systems.

We may suspend or terminate accounts that violate these rules.

Every technician dispatched through the Platform is an independent contractor, not an employee of iLOCL Technologies, Inc.. The technician:

• Holds an active California contractor license in their trade.
• Carries their own liability insurance.
• Sets their own working hours and service radius.
• Supplies their own tools, vehicle, and (typically) parts and materials.
• Is solely responsible for the methods, sequencing, and technical standards of the work performed.

iLOCL Technologies, Inc. verifies licensing and insurance at onboarding and rechecks annually. Verification is not a guarantee of work quality; that is the technician’s responsibility.

Pricing on the Platform is flat rate. Before any technician is dispatched, you see and approve a specific flat rate for the job you described. The number you approve is the number you pay, unless the scope of work changes and you approve a revised flat rate in the app before the revised work begins.

Payment is processed through Stripe. By submitting payment information, you authorize iLOCL Technologies, Inc. (through Stripe) to charge the flat rate plus any applicable taxes to your selected payment method upon completion of the job. Cash payment at the door is not permitted.

Receipts are emailed and are also available inside the app.

You may cancel a booking in the app before the technician is dispatched, at no charge. If you cancel after the technician has been dispatched and is en route, a cancellation fee may apply; the amount, if any, is disclosed in the app at the time of cancellation.

If a completed job does not perform as agreed, contact support@ilocl.com within seven days. We coordinate with the technician to diagnose, remediate, or refund as appropriate. Because the technician is the contracting party, remedies for workmanship issues are ultimately provided by the technician, with the Platform facilitating resolution.

Any dispute between you and iLOCL Technologies, Inc. arising out of or relating to the Platform or these Terms will be resolved by binding individual arbitration in California, administered by JAMS or the American Arbitration Association, under their consumer arbitration rules in effect at the time the claim is filed.

You and iLOCL Technologies, Inc. each waive the right to a trial by jury and the right to participate in a class action. Nothing in this section prevents either party from seeking injunctive relief in a California court for alleged infringement of intellectual property or violation of security obligations.

If you prefer to opt out of arbitration, email legal@ilocl.com within 30 days of first accepting these Terms with the subject line “Arbitration opt out.”

To the maximum extent permitted by law, iLOCL Technologies, Inc. is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or relating to your use of the Platform. In no event will iLOCL Technologies, Inc.’s aggregate liability exceed the amount you paid to iLOCL Technologies, Inc. through the Platform in the twelve months preceding the event giving rise to the claim.

Because the Platform connects you with independent licensed contractors, iLOCL Technologies, Inc. is not liable for the quality, safety, or legality of the work performed by a technician. Claims arising from the work itself are against the technician who performed it.

You agree to defend, indemnify, and hold harmless iLOCL Technologies, Inc., its officers, directors, employees, and agents from any claim, demand, damage, or expense (including reasonable attorneys’ fees) arising out of (a) your misuse of the Platform, (b) your violation of these Terms, or (c) your violation of any applicable law or the rights of a third party.

You may stop using the Platform and close your account at any time. iLOCL Technologies, Inc. may suspend or terminate your account if you materially breach these Terms or if required by law. Sections of these Terms that by their nature should survive termination (for example, pricing of completed jobs, payment obligations, limitation of liability, arbitration) will survive.

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Subject to the arbitration clause above, the exclusive venue for any permitted court proceeding is the state or federal courts located in Orange County, California.

We may update these Terms as the product or the law changes. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be announced in the app and by email, and will not take effect against a pending booking already in progress.

General questions: support@ilocl.com.

Legal notices and arbitration opt outs: legal@ilocl.com.

Related policies: Privacy Policy, Cookies Policy.